At ZoPet, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help with a clear and fair return and refund process.
📦 Returns
We gladly accept returns under the following conditions:
- Items must be returned within 30 days of delivery (this extends the 14-day statutory right to cancel under UK Consumer Contracts Regulations).
- Items must be unused, in their original condition, and in the original packaging.
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
How to Request a Return
- Email us at info@zopet.co.uk within 30 days of receiving your order.
- Include your order number and the reason for the return.
- Our support team will provide return instructions.
💸 Refunds
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within 5–7 business days.
- If the returned item is damaged, used, or missing parts, a partial refund or no refund may be issued.
🚫 Non-Returnable Items
Please note, we cannot accept returns for:
- Items marked as final sale
- Items received after 30 days
- Used items (unless defective upon arrival)
📦 Wrong or Damaged Item?
If you receive a damaged or incorrect product:
- Please email us within 48 hours of delivery.
- Include photos of the product and your order number.
- We will arrange a replacement or a full refund — your choice.
📬 Contact Information
Store Name: ZoPet
Company Name: Simply French Ltd
Company Number: 05858425
Phone Number: +44 7877414268
Support Email: info@zopet.co.uk
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM
Business Address: Woodside House, 22 Guildown Avenue, Woodside Park, London, N12 7DQ, United Kingdom