At ZoPet, we aim to make your shopping experience smooth, reliable, and worry-free. That’s why we proudly offer FREE shipping on all orders across the United Kingdom.
📦 Shipping Information
- Shipping Cost: 100% Free – no minimum purchase required
- Processing Time: Orders are processed within 1–3 business days
- Shipping Time: Estimated delivery time is 7–12 business days
- Shipping Areas: We currently ship within the United Kingdom only
- Tracking: Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your delivery
🏡 Address Changes
If you made a mistake in your shipping address, please contact us within 12 hours of placing your order.
- After the 12-hour window, we cannot guarantee that the address can be updated.
- Once the order has shipped, we are unable to make any changes to the delivery address.
📧 For urgent changes, please email us at: info@zopet.co.uk
❌ Order Cancellations
We understand that sometimes you may change your mind.
- Orders can be cancelled within 12 hours of placing your order.
- After 12 hours, your order will likely be processed and prepared for shipment, and cancellation may no longer be possible.
- Once shipped, the order cannot be cancelled. However, you may still be eligible for a return after receiving the product. Please refer to our Return & Refund Policy for more details.
🔄 Shipping Delays
While we strive to deliver on time, shipping may occasionally be delayed due to:
- High demand periods (e.g., holidays)
- Weather conditions
- Customs or regional shipping issues
We appreciate your patience and will keep you updated in such cases. Please note that ZoPet is not liable for delays outside our control, but we will work with you to resolve any delivery concerns.
ℹ️ Transparency
- No hidden charges or additional fees will ever be applied at checkout.
- All shipping costs are clearly disclosed before you place your order.
📬 Contact Information
Store Name: ZoPet
Company Name: Simply French Ltd
Company Number: 05858425
Phone Number: +44 7877414268
Support Email: info@zopet.co.uk
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM
Business Address: Woodside House, 22 Guildown Avenue, Woodside Park, London, N12 7DQ, United Kingdom